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privacy & cookie policy

At su.sana superfood, we are committed to protecting and respecting your privacy. The following Privacy Policy details information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Please read the following carefully to understand our views and practices regarding your Data and how we will treat it. This covers, but is not limited to, our Websites, Apps, Social media and Newsletters. By using our website, App or other properties you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy.
We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally.

If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please contact us at ciao@susanasuperfood.com.

Su.sana superfood is the trading name used by su.sana superfood srls, whose registrated office is in via Savonarola 148, 35137 Padova, Italy.

what this privacy policy is all about (put as simply as possible)

We want to give you the best service possible. In order to achieve this, when you interact with us be it on our website, within our app or when you subscribe to our newsletter, we will gather information on you in order to improve these interactions. Some of this data you will formally give us like your email address; other information may be anonymously gathered.

The below summarises how you may interact with us and how we treat your data. Please take time to understand this as it will affect how your data is managed and what you need to do if you have any questions or make any changes.

collection and use of personal information

Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or postal address.

All financial data is held by our partners according to their policies and applicable data protection laws. Su.sana superfood does not retain this information.

browsing our website

In general, you can browse the su.sana superfood website without giving us any personal information. We use several products to analyse traffic to our website in order to understand our visitors’ needs and to continually improve our site for them, such as Google Analytics. We collect only anonymous, aggregate statistics. There are some services on our website that require you to be registered. For example, to receive our newsletter or purchase products from our online store. As part of the registration process, we collect your personal information. We use this information to send you newsletters if you’ve opted-in to receive them, and to fulfil orders from our shop. We will never sell, rent or trade email lists with other companies and businesses for marketing purposes.

use of cookies

Cookies are small pieces of information issued by your computer when you enter a website. So we can give you a personalised browsing experience, our Site uses cookie information collection technology.

Cookies are stored by your browser on your computer’s hard drive. They can be used for a wide range of purposes, for example, to identify your computer’s previous visits to the Site, and to detect the most popular features of the Site.

A cookie session only lasts for the time you are on the Site and makes sure that once you’re logged in, you won’t have to login again unless you close your computer or quit your browser or logout of the Site. Usually when you close or quit your browser, it will automatically delete the cookie session.

su.sana superfood.com uses two types of cookies:

  • A tracking cookie is stored on your browser for longer than your user session and is reset each time you visit the Site. We use tracking cookies to record vital statistics, for example, how you found the Site; and
  • We use analytical cookies to monitor how the Site is performing and how much traffic we receive, usually through Google Analytics. This software gathers anonymous data relating to how you are using the Site and then provides us with visitor statistics.

su.sana superfood does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser.

Please be aware if you choose to disable cookies, you will not be able to take advantage of all of our features.

links to other websites

Our website contains links to information on other websites, for example, a guest blog post may link to the guest blogger’s website. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

social media and other platforms

We use social media and other similar platforms such as Instagram or Facebook to interact with our customers. When this happens you will have a direct relationship with these platforms and agree to their terms of use. We only have information that you have agreed for us to access through these platforms. We are not responsible for these platforms and how they manage your data. Should you have any privacy related questions please contact them. If you have any questions about our social media activity please contact us at ciao@susanasuperfood.com.

newsletters, competitions & marketing preferences

You can subscribe to our newsletters and marketing materials though our apps, websites and other channels and this includes entering competitions through, or subscribing (opting-in) to in to receive information from us through other channels.

You can always unsubscribe to our newsletter or marketing materials at any time, by clicking the unsubscribe link at the bottom of any of our newsletter emails or by emailing unsubscribe@
susanasuperfood.com.

access to your personal information

You are entitled to access the personal information that we hold on you. Please email your request to ciao@susanasuperfood.com. You can also ask us to remove any of the personally identifiable data we hold on you under ‘right to be forgotten’ regulations so long as this does not affect the services you may be subscribed to.

disclosure of your data

To provide our services to you, we may share your Data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time.

We may also share your Data with third-party service providers who provide IT, sales, marketing and system administration services.

We may aggregate and anonymise your Data and share with selected third parties in accordance with this Privacy Policy and Terms and Conditions;

In rare cases we may disclose your personal information:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if su.sana superfood or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • to protect the rights, property, or safety of su.sana superfood, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

where we store your personal data

The Data that we collect from you is stored and processed in the EEA by our partners. Please contact us if you would like further details. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All Data you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access su.sana superfood, you are responsible for keeping this password confidential. You must not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your Data transmitted to su.sana superfood; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

No claims can be made due to unrightfull use of personal data transmitted to su.sana
superfood.

how long we keep personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will delete your personal within 30 days if you delete your account.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your Data) and obtain your consent if we intend to use your Data for such purposes (unless in respect of our own marketing if you are an existing customer and have not opted-out of such communications) or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at ciao@susanasuperfood.com or clicking on “Unsubscribe” when we send you any electronic marketing.

Su.sana superfood may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. You also have the right to access and receive a copy of information held about you, to request the erasure or correction of your information, to object to the processing of your information or to restrict such processing, and to request the transfer of your data. Where we rely on your consent, you have the right to withdraw that consent at any time.

You have the right to make a complaint at any time to the official authorities. We would, however, appreciate the chance to deal with your concerns before you approach them so please don’t hesitate to contact us in the first instance.

changes to our privacy policy

We may revise this Privacy Policy at any time and in the event of such a revision, you may be asked to read and accept the revised policy at the time you start su.sana superfood.

contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to ciao@susanasuperfood.com.